IcedPillow FAQs

IcedPillow is a 60 × 35 cm slow-rebound memory foam pillow core with a visible blue cooling gel layer and a supportive orthopedic contour.

Let the pillow air and fully expand after unpacking. Place it on a flat sleep surface with the blue gel side upward, then position your head and neck where the contour feels most comfortable.

All variants contain the same white memory foam pillow core with the blue gel surface. The two cover options add either a white cotton pillowcase or a navy velvet pillowcase.

Spot clean the core and let it air dry completely. Do not soak, twist, or machine wash the foam or gel. Keep it away from direct heat, sharp objects, and prolonged direct sunlight.

After placing your order, you should receive a confirmation email with your order details. This means your order has been received successfully.

Please contact us as soon as possible if you need to change or cancel your order. Once an order has been processed or shipped, changes may no longer be possible.

Contact us immediately with the correct shipping address. If your order has not yet been shipped, we will do our best to update it before dispatch.

Available payment methods are shown at checkout. You can choose your preferred payment option before completing your purchase.

Free worldwide shipping is estimated at 2 - 9 days. Tracking details are sent after your order ships.

Yes. Once your order has been shipped, you will receive a tracking number by email. You can use this to check the latest delivery status.

Returns may be accepted according to our return policy. IcedPillow should generally be unused, undamaged, and returned with its original packaging and included items.

Please contact our support team as soon as possible with your order number and clear photos of the damaged item and packaging. We will review the issue and help with the next steps.